Swim your dog back to full fitness
Butterwick K9 Hydrotherapy
Butterwick Kennels ,Butterwick South Farm
Sedgefield TS21 3ER
Tel 01740620396
mail@butterwickhydrotherapy.co.uk
1. Whilst every care possible is taken of dogs undergoing treatment and in the maintenance of the water & equipment, all dogs receive treatment entirely at their owners risk.
2. Session fees will be charged in full if an appointment is broken or cancelled without a minimum of 24 hours notice.
3. A veterinary referral form must have been received before any swim can take place; in order to ensure you pet is fit to exercise. This can be posted or faxed in prior to the appointment or brought along before the first swim.
4. Dogs will not be admitted with contagious or infectious conditions therefore will not be allowed to use the facilities with any eye, ear, skin or gastric conditions .Bitches in season may not use the facilities until their season is over.
5. Dogs must be in as clean a condition as possible.
6. Owners are requested not to feed their dog for at least four hours before attending a session, and to ensure that the dog has done it’s ablutions before arriving. A surcharge of £10 will be levied for dogs which defecate in the pool as we may have to close the pool to clean it.
7. It is the responsibility of the owner to poop-scoop for their dog on Butterwick Hydrotherapy Centre premises. All dogs must be kept on a lead, and under control, when attending the site.
8. There are no facilities for children and it is advisable not to bring them.
9. We also reserve the right to use video recording or photographs during sessions.
10. Clients are reminded that they enter the pool area at their own risk as hydrotherapy involves water therefore sensible footwear and clothing should be worn, there is an increased slip hazard around the pool area.
11. We reserve the right to refuse treatment to any dog at any time.
12. All swimmers must have up to date vaccination records produced on or before their arrival to swim with us. Should any owner be unable to produce these documents then we reserve the right to not admit the pet until such time as they are deemed fully immunised.
13. We do not accept credit or debit cards but do accept cash.
14. All dogs must be fitted with a collar, tag and lead in line with the legal requirements for dog ownership and these must be securely fastened. Should a dog have aggressive tendencies then a muzzle will also be needed.
15. Should you not be able to attend and no notification given then the full amount will be invoiced. (exceptions at the proprietors discretion)
16. We deem failure to pay and/ or failure to uphold bookings very seriously and payment will be sought through legal channels.
17. Butterwick cannot be held responsible for any loss or damage to vehicles or property, howsoever caused, whilst on the premises.
18. Where Claims are being made on an insurance policy it is the responsibility of the owner to complete the necessary forms. Invoices will be issues upon request and Butterwick Hydrotherapy Centre with holds the right to charge an admin fee for this. Insurance invoices are only available for block bookings of 10 swims or more.